Amazon Complaints (how To Make One, Common Types Of Complaints + Contact Information)

In the Amazon world, customers are faced with challenges that might lead them to give up, and this could have a negative impact on their experience when ordering goods on the website.

If you are not satisfied with the product you ordered, you should contact Amazon to lodge a complaint in the first place and make the seller comply with your order.

How Does Amazon Receive And Handle Complaints In 2022?

Amazon has received complaints from customers about its customer support. However, customers are required to log in to their accounts through Amazon’s website and provide detailed explanation of their complaints to get customized solutions. After the customer service receives their complaints, these are reviewed and customer offers resolutions are sent to the customers.

If you want to know more about Amazon’s system for receiving complaints and how to make a complaint, how to file a complaint, the common types of complaints, and more, keep going!

How Do I Make A Complaint To Amazon?

You can make a complaint to Amazon by reaching out to the customer service team through calls, emails, live chats, or sending messages to the company’s social media platforms. As part of the complaint process, Amazon will then try to fix the issue and explain how they’ll prevent it from happening again.

You can also make your complaint or request a callback if you wish to. There are two options you have to make your complaint. If you know the name or company name of the person or company to contact, you can give it to an operator or request a callback.

If you want to contact Amazon, you can call them by dialing 888-280-4331. However, you will have to wait in line due to the high number of calls.

The steps you can take if your bank account is overdrawn is to contact your bank and request a debit card.

The customer service representative will have to send you a verification code via text message before explaining your complaint to them.

To do this, go into Settings and find the “Security” tab. Then click “Text messages” on the “Verifications” section.

You can also call the Amazon phone number on the product page. To find this number, look at the contact information on the product page and note the phone number.

If you want to receive a call from Amazon, all you have to do is log in to your account and go to the Customer Service section, then select that option.

Amazon will email a list of frequently asked questions to any customer who submits a service request.

In this example, the customer is requesting an answer to their question and Amazon is sending them a list of frequently asked questions.
Here is a longer list of what you can expect when opening a product support ticket on Amazon.

The FAQ will direct you to other web pages where you can find information about your account, as well as a troubleshooting section.

In this section you can go to the Contact Us page and provide information about yourself (name, email, etc) to talk to us.

At the end, I got a notification that my account has been blocked.

You will now be presented with a window that prompts you to add more details on your complaint.

At the end, I got a notification that my account has been blocked.

Click on “Call me now”, enter your number, click “Dial” then the “Call” button.

Go to the Amazon support section, and click on “Need More Help?”. Follow prompts to enter a contact email address you would like to use (you can email instead of using the form).

To initiate a chat with an Amazon representative, click on the “Contact Us” button on the site and select the “Chat Now” option.

In short, if you send in a support request to Facebook when you’re in a logged-in state, you’re likely to get an answer. Otherwise, you may get a generic message about the Facebook app being busy and that you should be patient.

Finally, you can e-mail Amazon itself or contact the company’s social media accounts by using the help section of the product listing, which links to a contact form.

What Are The Common Complaints At Amazon?

1. Inadequate product quality & packaging (e.g., broken item, missing parts, etc.)
2. Orders that are not shipped in a timely matter (with or without a return)
3. Not receiving the correct item.
4. Customer’s order was shipped to the wrong address.

How Do I Contact Amazon In Case Of A Complaint?

The e-mail is a form of communication that is used by the company that will be sending you emails.

How Does Amazon Handle Complaints?

The first issue is that Amazon says your account is locked and says it’ll take two to three business days to get it unlocked by Amazon.

However, if you speak directly with their customer service representatives or send direct messages to their official social media pages, you will be given immediate solutions.

If you have an appointment with the head of the department, you should go right away.

After the customer service team processes the complaint, the customer service managers analyze the situation and decide that they will not proceed any further with this complaint. They apologize for the fault and explain to the customer that they will not process his complaint.

How Can I Lodge A Complaint Against Amazon?

If you try to follow the process provided for you on the Amazon website, you might not receive satisfactory results because you could have problems with the site’s process.

In this case you can take help of some professional companies which provide you a proper service to increase your website’s speed and security.

You’ll need to provide the details of the dispute and also provide the company with a copy of the notice that you received with the Amazon order.

Additionally, when you write the demand letter, make sure that you send a copy of the letter to Amazon’s legal department by certified mail.

The demand letter should also go to the Amazon CEO, Jeff Bezos his assistant, and Amazon’s corporate counsel.

Your contact information
A link to your Amazon account
The payment method
A detailed description of the services you are requesting
Any other important information you might want to share

Your package will be returned to your shipping address within 2 to 3 business days.

The letter is to serve as official confirmation of the date and/or time of your appointment.

If Amazon is offering a free holiday to you, you can include a signed letter confirming that you’ve made a purchase, and Amazon will be more likely to honour it.

For example, I could include receipts of the purchase.

In your demand letter to Amazon, you should tell Amazon that within 30 days you will take legal action if the company doesn’t respond to your demands, or if it doesn’t pay you what you are owed.

To file a complaint with the Federal Trade Commission if you think the services are fraudulent, you can visit their official website and access the complaint feature.

Although we cannot give you advice on whether or not to file a complaint with the FTC, we can help you work through the complaint process if you are filing with the FTC.

*FTC investigates companies that engage in unfair business practices, like deliberately misleading customers on policies and hiding additional charges.

*The FTC also looks into how companies use your personal information.

How Effective Is Amazon In Handling Complaints?

It’s been reported that on the Web site customer complaints are not handled well.

The customer service department has a bad reputation, with only 108 complaints out of 1,371 sent through the site being resolved.

What Are Amazon’s Customer Service Hours?

Amazon customer service is available 24/7, so customers can report their complaints whenever they want.

If you want to learn more about how to be successful in your Amazon business, I recommend you read our posts on Amazon business lessons, Amazon business mistakes, Amazon business tips, Amazon business tricks, Amazon business training, and the latest trends happening in the Amazon industry.


In the end, customers can contact Amazon by calling, emailing, or messaging their social media pages.

At the end of the day, the customer service team reviews the complaints and offers appropriate solutions.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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