Amazon Basic Speakers Not Working (list Of Potential Fixes + Faqs)

I bought Alexa Basic Speakers from Amazon. They are not working. I want to know how they work and how to fix them.

It’s possible that you’re experiencing difficulties with this particular Amazon Basic speaker due to the fact that you’re running Windows 7 or 8 on your computer.

Why Aren’t My Amazon Basic Speakers Working In 2022?

If your Amazon Basic Speakers aren’t working, you could try to reboot your device that you have the speakers connected to, or you could try to unplug the auxiliary cord and make sure no debris is blocking the input and plug the auxiliary cord back in to see if that solves the issue in 3 years.

If you want to know of the full list of potential fixes for Amazon Basic Speakers, then you’ll find out more inside this article, so read on to learn about them.

1. Unplug & Re-plugin the Cord

You can go a step further by unplugging your phone charger from the wall socket, but then, you’ll need to charge up again afterwards.

2. Ensure the Cords Are Connected Fully

This is the first problem that you can have with your system. This happens because the speakers don’t get enough power, or enough current. The second problem is that the ground is not connected to the system, which is the metal plate that is behind all the things, and is used to connect all the power and the ground wires together.

If you are sure you have made all the necessary adjustments, please remove the battery, turn off the computer, and then turn it back on.

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3. Make Sure You’re Connected to the Speaker Line-Out Jack

If you are using a desktop computer that already has multiple different types of plugs and ports to plug into, you should plug your Amazon Basic Speakers into the line-out jack, which is the same as the one you’d use if you were listening to music on a computer with the built-in speakers.

On most computers you can plug either a microphone or speakers into the line-in jack. The speakers will work even if the computer is turned off.

4. Ensure Speakers Are Turned On

You’ll want to make sure that the Amazon Basic Speakers are working because you would be hard-pressed to get any sound from them if they weren’t working.

If the device has a power button, it is located on the opposite side than that of the volume button, as the volume button is typically positioned at a right angle to the device itself.

5. Check Device Drivers for Windows & Update or Install If Needed

You’ll need to have your Windows computer running on a certain type of operating system, and you’ll also need to make sure that the software that you’re using has the latest driver installed.

Plug in your iPhone to your computer and then click on the Apple menu on the top right-hand corner of your screen.

6. Uninstall & Reinstall Device Driver

You have to replace the audio driver with the Microsoft Windows Audio Driver. You will be able to use the audio device again if you do this.

However, the audio device driver could also be broken, where some of the components of the audio driver are missing, and one cannot uninstall it.

After you uninstall the driver, your computer will stop automatically downloading the driver. To fix this issue, you need to reboot your computer and wait for the device driver to download automatically.

7. Ensure Audio Device Sound Is On

One thing to keep in mind when doing this is make sure that the mic is not turned on in the computer or on the Amazon device.

But to be able to turn the volume down you’d have to right-click on the speaker icon, select “Sounds” and then “Preferences,” and go through the Sound Settings tab and down into the Device Preference’s section.

8. Fix Corrupt System Files

– Download and install the latest version of “Amex” (it’s an app, but it works like a program)
– Open the app, and click the “Reinstall Amazon Basic Speakers” option which is on the main screen
– Follow the instructions and let it finish.

This will detect corrupt files and clean them up if they are corrupt, and then it will also install it correctly. In the case of a corrupt install, it will fix the errors and install the correct files.

9. Turn off Bluetooth Headset

If you are using a USB headset, turning it off will stop the sound from playing through that device.

The speaker system is connected to your Amazon Basic Speakers that are connected to the Alexa App on your Smartphone. If you are not listening to a song, use your Smartphone to start a song and then connect your Bluetooth to your Smartphone to make Alexa work properly.

10. Connect Speakers to a Different Device

to check if it’s the device or the speakers themselves you can try using a different bluetooth device or speaker and see if you hear anything.

11. Contact Amazon

The issue could be that your basic speakers are not plugged in or not connected to the right power source.

You can contact Amazon Customer service and ask for help such as with the use and operation of your Kindle, troubleshooting tips, or requesting a refund if you are not satisfied.

Should I Disassemble Amazon Basic Speakers If They Don’t Work?

You should not attempt to open the Amazon Basic Speakers if they are not working, but instead get it replaced if you think it’s defective.

If you return your electronics on time, and you’ve purchased from a trusted seller, they will usually repair or replace any item that is defective.

If you have any other questions about your Amazon account, you can reach our Customer Service team here.


If you have Amazon Basic Speakers but aren’t able to hear anything, try plugging in the cord and ensure it isn’t damaged. You can also try cleaning around the speakers in case of debris.

Sometimes you might need to reinstall the audio driver on your computer.
Just reboot your device and see if it works.

So either they’re defective, or the speakers are damaged. Contact Amazon about either, and be sure to include a copy of the receipt.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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