Why Does Walmart Never Answer The Phone? (all You Need To Know)

It can be challenging to get an agent on the phone at Walmart, but if you know the right questions to ask, you may be able to get the right person at the right time.

As you can see on the video below, Walmart doesn’t answer the phone very often. They were just in the top ten for answering the phones the most. Let’s be honest, the last thing you want is for a customer to have a bad experience or not be able to reach you.

Why Does Walmart Never Answer the Phone In 2022?

Walmart is considered to be a large corporation just like most stores, but there is a particular strategy where they choose to do business. Walmart as a company likes to have many different customer service representatives around the country to ensure that it is very easy for a customer who may be calling to be connected to a local representative who will be able to answer their question.

You might want to contact the following people if you need live customer support:

Customer Service

Walmart Employee Relations

Walmart.com Contact Us

It may take up to an hour to get a response.

How Do I Talk to a Live Person at Walmart?

Another way for you to reach a person at Walmart is to simply keep trying to call. Sometimes, as with many businesses, you simply called when no one was near the phone. With time, you may have better luck.

If you aren’t calling in the morning, then I don’t think you’re going to get any results.

Walmart has a lot of stores and a lot of those stores are very large, with a lot of stuff to sell. So it’s very likely that those time slots are the most busy during the day.

You can also use your phone to reach a Walmart customer service agent, as they’re typically available to speak with customers.

And with some stores being short-staffed, they may be unable to answer phones, which could result in missed calls or messages.

Does Walmart Have Live Chat?

Walmart might use this feature to get people to talk about the site, and what they want.

To use the live chat feature, you need to visit www.walmart.com/help or type help into the search box on the home page. Within minutes, you should be able to connect with a person who can help you.

While it’s not exactly the same as speaking on the phone, sometimes I will contact people on this forum using private messages.

In the chat box, there are the various options to call your mom, your sister, your cousin, your friend, or someone else you know well.

In the chat window the live chat agent states that customer support will contact you within one minute, however they can contact you within one minute, 24 hours, or a week if you select the email option.

You may be able to talk to someone by live chat and get information about your products.

I’m not sure how you can tell that the support will automatically close a chat after 15 minutes. You would have to be there, ready to answer questions, and on a live chat for the whole time.

How Do I Send an Email to Walmart?

If you want to email Walmart, you can send an email to help@walmart.com. Questions can be asked and they will respond.

It’s important to note that receiving an email from Walmart might mean waiting for a considerable amount of time before receiving a reply.

1.- To open a live chat, simply click the “Live Chat (Free)” button on the main page, or click the “Chat Now” button at the top of the screen (left side of the page).
2.- If you are in a live chat already, click the button to open your live chat. Otherwise, click the button.
3.- Select your country from the dropdown menu.

How Do I Call Walmart as an Associate with Problems?

For employees of Walmart, there are other options available for issues depending on the issue at hand.

Well, if you feel like you cannot speak directly to the manager for whatever reason. You can call a hotline for a certain concern.

If you want to know more about your rights at work and what you can do if you feel like you are not being rewarded well or if you are facing conflicts with employees call: a hotline that you can call to ask questions about your rights at work.

Walmart says that associates with concerns about threats of a non-life-threatening nature would call a hotline.

You can also read our posts on Walmart employee training, Walmart employee hiring process, and Walmart employee benefit.


Walmart may be difficult to reach at times on the phone, but fortunately, there are other ways to contact Walmart such as using the live chat feature on the company website, sending an email to walmartcustomerservice@walmart.com or calling 1-800-WALMART.

You should also make sure to contact the police if you have any information or suspects regarding this crime.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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