Verizon Video Calling Not Working (list Of Potential Fixes + Faqs)

If you want to know how to fix the Verizon Video Calling problem, you should read the following article as it will provide you with the necessary information.

In this post, I will show you the steps you should take to get the Video Calling Feature working on your Verizon Wireless phone.

I’ve been looking at your website and I’ve found that you might be having a problem that I’ve also ran into because I’m trying to figure out a solution to this as well.

Verizon Video Calling Not Working In 2022

To fix Verizon Video calling not working, you can follow these steps to enable access to your camera so Verizon can access it. You may also need to restart your device so that it can access the settings. If that doesn’t work, you can give Verizon access to your camera and see if that fixes it.

Do you have additional questions about Verizon Video Calling not working or want to try some more helpful tips and tricks? Keep reading below to find out even more helpful tips and tricks.

1. Enable Video Calling On Your Phone

You can try to fix that by enabling video calling from your phone and your phone needs to support video calling.

It’s also easy to enable video calls by going into your settings and making sure that toggle is switched to allow for video calls.

2. Make Sure Video Calling Is Enabled On Your Account

If you don’t have access to Verizon Video Calling, it could be because it wasn’t enabled on your account or restrictions on your Verizon plan that prevents you from making video calls. Check with your customer service rep to verify.

For example, you could go into your My Verizon account to check whether the feature is available on your plan or whether there’s something preventing it from working.

3. Restart Your Device

An easy way to fix almost every technical issue is to restart your device, which can clear out memory problems, glitches, and other problems causing applications to malfunction.

If you have problems with the device turning off at your will, this will help.

4. Grant Verizon Access To Your Camera

You need to go into your “App Permissions” and give Verizon access to your camera in order for them to be able to use Verizon Video Calling on your device.

5. Enable Mobile Data

When you disable mobile data on your connection, you can’t access certain services, such as video calling.

To activate the mobile data on your device, go to “Settings -> Mobile network and other -> Data”.

6. Turn Off WiFi

Verizon Video Calling will only work when connected to the Internet. If you do not have an active Internet connection, you cannot use it.

There are two things you want to make sure of when using a mobile phone for video calling. The first is that you want to make sure that the phone will not automatically reconnect to the wireless network if you’re planning on making a video call. The second is that the video quality will have a positive impact on the battery life.

7. Check Your Cellular Connection

You should have a strong cell connection if you want to make a video call to your Verizon phone.

If you don’t have an excellent internet connection, your video will be choppy. We recommend setting a clear and good location.

Move to a different location where you think you will have good cellular signal or call your cellular service provider. You may be getting interference from one of your own buildings.

8. Reinsert SIM Card

Video calling can be affected if the SIM card loses contact internally with the network; this is something that happens under certain circumstances and should be addressed during a factory reset.

To fix this issue, you could take out the SIM card and reinsert it onto your phone and wait a few minutes to see if you can get the feature to work.

9. Charge Your Phone

If you have low battery on your smartphone, it may cause certain applications to not work correctly, for example, Verizon Video Calling application.

10. Allow Advanced Calling

To take advantage of Verizon Video Calling, you need to enable your phone’s Advanced Calling feature, and it’s very easy to do so.
*You must use a smartphone that is running Android version 4.3 or later and have an active Verizon Data Network.

11. Contact Verizon

If you are having issues with the Video Calling feature not working on Verizon, you can contact Verizon customer service to see if there is an issue with your account causing the problem.

That is the reason why it does not work. The tech people at Verizon can help you with further assistance.

The above information was retrieved from this website [].
If you were redirected here from a search engine, you may be able to skip this step.

12. Hard Reset Your Phone

But if you want to avoid this you have to restore your device from iTunes.
You need to tap on the Restore button in iTunes and select “Restore iPhone from Backup” then follow the instructions shown.

You must know that when your iPhone is hard locked, it resets all the data inside the device and you will lose all the data inside the locked iPhone.

If this works, then we’ll proceed to troubleshooting by connecting to the internet via your phone and then trying a call.

Is Verizon Video Calling Free?

Verizon doesn’t charge you to make video calls, but if you don’t have a compatible phone, it can be pretty expensive.

Why Is My Video Call Greyed Out?

You will notice that your chats with people with a different operating system may not be showing up on your screen. This may mean that you have a software failure on your device.

Additionally, there might be a problem with your network or with Verizon. Try to reset your network settings and then contact Verizon if the problem persists.

If you’re facing any problem connecting your cell phone to your wireless router, you can read our post on Verizon data sharing is not working.


You should try to restart your device, disable the Wi-Fi, and also enable the data connections, and try to reset your network settings.

The video is not coming through but you can send a text or call. I know i have the capabilities available. I have a verizon phone. I can send a text. The video not coming through but i have a verizon service available to me.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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