It’s one of the most frightening things to wake up and find an unknown credit card charge. It can be very frustrating if you don’t know what your options are. You don’t have to worry about it. Most of these charges can be traced and you can ensure that this never happens again. Let’s take another look.
Amazon will never charge your debit or credit card without authorisation. Most often, an unknown charge will result from a pre-order, payment hold off due to order cancellation, or subscription renewals for Amazon Prime, Hulu, etc.
You may also be able to order something from your card through someone in your family. Contact Amazon or your bank immediately if none of these problems are present.
How to Deal with Unknown Amazon Charges
After receiving an unidentified charge, the first thing to do is go to your Amazon Account and select your payments’ and transactions’ to review all your recent purchases. Contact Amazon immediately if you are still unable to identify the charge by calling 866-216-1075, or via email or chat.
When you contact them, be sure to have all details about the unknown cost.
These include the last 4 digits on your card that were charged, the date it was charged, and the amount charged. Other details such as your phone number and email address are also included.
Continue reading to learn more about how to handle this situation.
The Most Common Reasons for Unknown Charges on Your Amazon Card
Unknown charges can occur for many reasons. These charges can be caused by someone placing an order on your card, most likely by an elderly person or a child.
It can also happen if your Prime subscription isn’t used by your friends and they accidentally purchase something using your card or account.
You may also experience this if another person has placed an order using a card that is linked to your credit or debit account.
Pre-ordering something is a common mistake. Pre-ordered items are only charged once they become available. You can also buy Amazon Prime memberships, and set it up on auto-renewal.
A second reason is if you have just cancelled or modified an order. The bank may place an authorization hold on the account to verify the validity of the payment.
You can verify that this is the cause of your unknown charge by going to the orders section on your Amazon account.
Amazon can charge your card without authorization
Amazon and any other service can never charge your card without authorization. Most of these services now have double authentication which stops these types of things.
Most often, the charges are recurring fees for a digital service that you may have subscribed.
What to do in the event of fraudulent purchases?
Amazon won’t charge your card unless you give permission. However, it is possible that someone has hacked into your account or stolen your card information.
You should immediately change your password to Amazon if you suspect that such an incident may have occurred.
After this, you can review your account details, including the information from the cards you used to pay in the past.
Cross-check the purchase history with your account to determine which card is being used. If you are unable to verify payments made by you or your family members, contact Amazon at the number above. You can also email their customer service.
Also, contact your bank. Let them know about the problem and ask for a temporary ban on that card. It’s better to be safe than sorry. You could be inflicting a lot of harm if someone has access to your cards.
Amazon is charging me for Prime when I don’t have it.
Amazon Prime will not charge you unless you have signed up for the service. You or a family member may have chosen the free trial method and forgot to end it after the trial ended.
Amazon will charge your account automatically for renewing Prime subscriptions.
You can check if this option has been selected.
What is the AMZN Digital Fee?
Amazon offers many digital services. When it is charged to your debit or credit card, it will show up as Amazon digital charges. You might not be aware of the many apps that fall under the Amazon umbrella. It is a good idea to check your phone if you have purchased an app that may be related to Amazon.
Amazon Kindle will cost you $6.99 per month if you choose this option for 4 children. It will cost you $9.99 if you choose the unlimited option. Hulu is another example of such an app. You might have chosen the auto renewal option, which can cost you $8.75.
You may also be able to pay someone using your account for a game, a movie, or a book. These charges may all be included in the Amazon digital charges.
You can disable the double authorization of each payment to prevent your children from buying unnecessary items.
You want to know more about Amazon? These next steps will explain what Out For Delivery means on Amazon. It will also tell you if it is safe to order food from Amazon. And how to refuse an Amazon parcel.
There is no need to panic if you see an unidentified charge on your Amazon debit or credit card.
To ensure that your account isn’t due to forgotten purchases, check your purchasing history.
Also, check your auto-renewals and subscriptions. If the charge persists, contact Amazon customer service and your bank immediately.
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